Returns & Exchanges
At Hariba Dairy Farm, we prioritize the freshness and quality of our farm-to-table products; however, due to the perishable nature of dairy and food items, we offer returns or replacements only for damaged or incorrect deliveries.
Report Issue
Contact our customer support team within 24 hours of delivery if you receive a damaged, leaked, or incorrect product.
Provide Evidence
Email clear photographs or a short video of the damaged packaging and the product label to our quality assurance team.
Verification
Our team will review your claim against our dispatch logs and quality checks to approve the return or replacement within 48 hours.
Resolution
Once approved, we will either dispatch a fresh replacement at no extra cost or initiate a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing